Configure Email Accounts in Outlook Express

The following tutorial is for setting up Outlook Express email accounts that are hosted on cPanel hosting. All websites hosted by Studio 1 Web Design are on cPanel accounts on Unix based (Linux or CentOS) servers. Follow these steps to configure Outlook Express to send and receive email from your computer.

Part One – Create a New Email Account

1. Launch Outlook Express and click Tools > Accounts

2. From the Internet Accounts dialog, select the “Mail” tab, then click the “Add” button, then choose “Mail…” from the menu.

3. Enter the name of your new Email account and click the “Next” button.

4. Enter your Email address and click the “Next” button.

5. In the next screen enter the incoming (POP3) and outgoing (SMTP) mail server.

1. The incoming mail server will be “mail.” + “” (without the quotes).

2. Obtain the SMTP server info from your ISP. It is better (more reliable) to use your ISP’s SMTP mail server.

Note: If your ISP does not have an SMTP server (for example: AOL – who does not support standard Internet mail protocols) then you can use “” (the same as your incoming mail server).

Click “Next” to proceed to the next screen.

6. In the next screen enter the logon info…

1. Enter the Email address as it is setup on the hosting account. This would be the full Email address.

Note: All regular Email accounts must include the name of the account plus the “@” sign plus the domain name. In the example shown below it is “email hidden; JavaScript is required”. If you are setting up the default Email account for your hosting account, you do not use the “@” sign followed by your domain name as in regular Email accounts. The default account is the only exception to this rule. The default account requires only the part of the Email address to the left of the “@” sign as the account logon.

2. Enter the password of the Email account (NOT the password of your hosting account…there is a difference). Optionally, you can choose “Remember password”. This way, Outlook Express won’t have to prompt you for your password every time you logon.

Click “Next” to proceed to the next screen.

7. The final screen of the Internet Connection Wizard indicates that you have finished setting up the new Email account. Click “Finish” to save your settings.


Part Two – Modify Your Email Account Settings

8. From the Internet Accounts dialog, select the “Mail” tab, then click the “Properties” button.

9. Choose the “Servers” tab. This Properties sheet has four settings you can use to modify your Email account:

1. The incoming (POP3) mail server
2. The outgoing (SMTP) mail server
3. The account name, and
4. The account password

These are the four pieces of information you will need to setup and maintain any Email account. In the example shown below, please note that the outgoing mail server is setup to use your ISP’s SMTP server. This is the most reliable way to setup the outgoing mail server.

Please Note: The checkbox labeled “My server requires authentication” is un-checked. This is in regards to the outgoing mail server – in this case, your ISP’s SMTP server. The reason it is un-checked is because your ISP will already have authenticated you in order for you to access the Internet through their network and they don’t usually require you to login to their SMTP mail server to access it. But this is not always the case. You will need to check with your ISP and find out if you are required to login. If so, they will issue you an account name and password to access their SMTP mail server.

10. Alternately, you can setup the outgoing mail server to “” (without the quotes). But in this case you must check the checkbox labeled “My server requires authentication”. The hosting account’s SMTP server does require users to be authenticated before allowing email to be sent through their network.

11. Select the radio button to “Use same settings as my incoming mail server”. This will authenticate you with the same account name and password for the outgoing mail server that is used for the incoming mail server.

Note: If you are using your ISP’s outgoing mail (SMTP) server and it requires an account name and password for authentication, then select the “Logon using” radio button and then enter the account name and password in the boxes provided.

12. Note for AOL users. If your ISP is AOL then you may be able to set the outgoing SMTP mail server to:

If you use as your outgoing mail server, then you must un-check the checkbox “My server requires authentication”.